Pathetic service

I have done a new application for medical aid with discovery in December 2019, till date i am not a member. I filled in all relavant documentation and sent in what was asked of me.

Today i received an email stating that my application has been expired and i must now fill in a whole new application.

This is not fair, i have done and sent in all relavant documents as requested.

Really disappointed with the service from Discovery, wanting to be a new member to this makes me think twice if i really do want to become a member.