Pathetic service!!!

I am absolutely disappointed with the level of service I have received from Discovery.

I submitted a claim for a payment to be made to me for a consult that was paid for by me. The banking details on system were incorrect so they were updated for payment to be done.

There is no communication from Discovery informing me that the payment was unsuccessful. I have been following up on this issue over and over again.

What frustrates me is that when I chat to consultants I have to keep explaining this issue, DO THEY NOY HAVE ACCESS TO PREVIOUS COMMUNICATIONS?

This is a rather poor experience and hope you can rectify your service and that your consultants can be more considerate and actually try to come across as wanting to help.