Pathetic Service

I called the Keycare Call Centre on Monday, 26th Oct 2020 at 08:49. I spoke to Vuyokazi Mvubu to ask her what was required to activate my maternity benefits. I then asked what my plan covered and this agent did not want to assist me. She instead referred me to the website. I asked what her name was and she dropped the call on me. Never before did I receive such pathetic service from I need someone to listen to this call and provide me with feedback. I want an apology from this agent. Thanks