Pathetic service Discovery

Worst service from Discovery medical aid. Its really time I looked for a medical aid that knows the needs of a client. My son has recently been diagnosed with Asthma, we visited the specialist on the 29th August with a hassle again from Discovery to get the Auth. Eventually auth received after fighting with Discovery. Dr requested I return end of October as my son has now been placed on a 3months medication. Monday 20th October I contact the medical aid requesting a new auth for a Drs follow up as per the Dr the consultant Andisa Mzoben tells me I need to go see a GP, so this means I am going to a GP to get charged for requesting a letter or a phone call for seeing a specialist. Firstly that's me taking a half day at work just to go request the GP to call medical aid requesting a follow up auth.

Fine that's done on Tuesday 21 October. Thursday 23rd I receive a message that my request is rejected, so what was the point of me waiting a day of work going to the GP? My son is only 3years old and Discovery refused my child to be checked on his health, He has been diagnosed with a dam ASTHMA!!!!!!!! Do you know how serious and deadly this could be?

I am finally going to change my medical aid coz honestly Discovery is very quick to take my monthly contributions but are good for nothing when it comes to assisting its members. I have seen a lot of customers complaining and I am also going to take this to social media.