Pathetic service delivery

Discovery Health is really showing that they don't care for their clients wellbeing at all judging from my experience. My medical cover lapsed because of their inefficiency & lack of commitment, I am still trying to get cover from them all because if I go elsewhere I'll be penalized. I have been trying since April 2018 to resolve this but it seems as if I'm hitting a dead end with nothing to show for my long conversations with them. My best bet now is to take this up with the ombudsmen to resolve. I think it's time we took these big companies down a peg or two & show them we deserve better than what we are receiving from their so called service departments. Discovery your service is questionable.