Pathetic service

In the past I have contacted Discovery via FB messenger and they have been quick to respond. This is no longer the case. Since 12 August they are simply no responding. I tried to get assistance on the online Chat but that was a complete waste of time. Today I called 5 times. Initially there was no option to speak to an operator and none of the options provided were suitable to me. After going around in circles for about 10 mins I eventually chose an option that did not apply to me just so I could speak to a human. I eventually spoke to someone and they transferred me to client services but after holding for quite some time my call was cut. I then called back and this time got the option to speak to an operator. I advised the operator that my call may cut off because I spent so much time holding on that my minutes were almost depleted and asked that he call me back if it did cut off. He agreed to. I advised of my query and whilst holding for him to check the call cut and what? He did not bother to call back!

As a member who has has my medical aid, vitality & life and vehicle insurance with Discovery I am disgusted and displeased with the service!