Pathetic service, consutants diagnosing patients now?

We've come to yet another end of a month and my daughter is still not added!!!!! Discovery is PATHETIC!!!!! The consultant phoned me on response to my complaint, laid on 23 Feb 2019. The consultant informs me that my daughter has still the condition with which se was born with (the dr report clearly states that she is healed from this condition). That must probably be the reason for not receiving any customer service as the consultants are to busy diagnosing patients via their mother over the phone instead of doing their jobs!!!! I told the consultant that this is not the case, she then said that they are still waiting for a signed report. The signed report was sent to them with the reference number of the previous email but was then referred to the chronic department. They asked me to fill in a chronic form, well this is scary, you ask someone to fill in a form for someone that is firstly not on the medical aid and secondly the report is dated 2015??!!! I informed them that this is for the new business department, the escalated the email then to the correct department. I know my daughter is going to have a general waiting period of three months but instead of her having benefits from April (if this was resolved in January) she is now only going to receive benefits from May/June!!!!!!