Pathetic Service!

From the time of my first cancer diagnosis till now with my current cancer and chemo, the past 8 years has been nothing but a nightmare dealing with discovery health their claims department and their oncology department.Thet always paying my claims incorrectly and always going into my savings when I have oncology for my cancer claims. When I call oncology different consultants give different information. Some of them are so rude and impatient. I called and left message for the case manager Dolance to call me bach day before yesterday. It's over 24hrs and no call back. They keep flooding my email with general emails referring me to their web. I want to speak to the case manager not their web. I am going through some much with the chemo and cancer and still discovery adds to my mental and physical stress and financial stress because they have *********** people processing the claims and consultants that are do not care and have no responsibility and respect for dealing with their cancer clients. I am still awaiting call back. Should I be using my energy to survive chemo and fight cancer or end up dieing from the stress discovery health is causing me? Adrien Gore I hope this complaint gets to your attention and you relook at how your oncology department and claims department are mis handling your paying customers and the cancer patients that are stressed from all the disregard and mistreatment we are getting from your organisation. A senior Manager from head office at discovery health and oncology needs to contact me to get my issues sorted. I am drained and exhausted always fighting for service and information and getting my claims settled correctly. Discovery Health is stressing me out during my chemo treatment.