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Tony A

1 reviews | Active since Aug 2022

12 Aug 2022, 18:23

Pathetic Service

Discovert Health customer service is PATHETIC. We have been trying to access a recording of a telephone call for more than 2 weeks now - everyone promises to come back to us but nobody ever does - why am I not surprised. I’m sure there would be plenty of call if I didn’t pay my premiums !!

0
Replies (6)
Discovery Health
Discovery Health's reply15 Aug 2022, 07:51
Official
Dear Tony D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
TA
Tony A's update16 Aug 2022, 20:04
Reviewer Update
Your response has not helped in any way, all you say is the recording was released on 01/08/22 - you do not give any information regarding how to access the recording - once again simply wasting your clients time. Nothing new !!!
Discovery Health
Discovery Health's reply17 Aug 2022, 11:19
Official
Dear Tony D

We’ve responded to your complaint.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Aug 2022, 11:23
Official
Dear Tony D

We’ve responded to your complaint.
   
Regards 
Discovery Health Servicing Team
TA
Tony A's update17 Aug 2022, 16:40
Reviewer Update
How have you responded to my complaint ?? I have requested all communication to be done via email so that it can de documented by all parties for future reference.
Discovery Health
Discovery Health's reply23 Aug 2022, 11:07
Official
Dear Tony D

We’ve contacted you regarding your complaint.
   
Regards 
Discovery Health Servicing Team