NB
Nasreen B
1 reviews | Active since Jul 2022
10 Aug 2022, 11:59
Pathetic Service
Hi guys around three weeks ago I was diagnose with pinched nerve and my neurosurgeon requested I get admitted immediately since my entire left arm was in pain and he needed to further tests before recommending a treatment plan.However discover has refusing to cove my admittance at hospital despite this being my first claim since taking policy.Further after I initially complained I was requested to get a motivation letter from my neurosurgeon which I did and submitted to their offices over a week ago however still no response.In the mean time I continue to suffer with pain with no treatment or assistance from discovery.It’s shocking as this is women’s month and this is is how I am being treated.
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Replies (2)0
Replies (2)Discovery Health's replyOfficial
10 Aug 2022, 12:51Dear Nasreen B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply10 Aug 2022, 12:51
Official
Dear Nasreen B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
NB
Nasreen B's updateReviewer Update
12 Aug 2022, 09:00Good Day kindly be advised that I lodged my second complaint and still no one has contacted me. Should I not be contacted on *** before end of business today then I will be lodging a complaint with Consumer Ombudsman.
NB
Nasreen B's update12 Aug 2022, 09:00
Reviewer Update
Good Day kindly be advised that I lodged my second complaint and still no one has contacted me. Should I not be contacted on *** before end of business today then I will be lodging a complaint with Consumer Ombudsman.
