NB
Nasreen B

1 reviews | Active since Jul 2022

10 Aug 2022, 11:59

Pathetic Service

Hi guys around three weeks ago I was diagnose with pinched nerve and my neurosurgeon requested I get admitted immediately since my entire left arm was in pain and he needed to further tests before recommending a treatment plan.However discover has refusing to cove my admittance at hospital despite this being my first claim since taking policy.Further after I initially complained I was requested to get a motivation letter from my neurosurgeon which I did and submitted to their offices over a week ago however still no response.In the mean time I continue to suffer with pain with no treatment or assistance from discovery.It’s shocking as this is women’s month and this is is how I am being treated.

0
Replies (2)
Discovery Health
Discovery Health's reply10 Aug 2022, 12:51
Official
Dear Nasreen B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

NB
Nasreen B's update12 Aug 2022, 09:00
Reviewer Update
Good Day kindly be advised that I lodged my second complaint and still no one has contacted me. Should I not be contacted on *** before end of business today then I will be lodging a complaint with Consumer Ombudsman.