Pathetic Service at Discovery

We have recently changed our Healthcare Practice number and asked Discovery to update it on their side. This was initially requested via email on the 9th of December 2024. We have followed up multiple times since then, but as usual Discovery is quick to hide behind lame excuses such as; "It is within the 3-day turnaround time" and when you call after 3 days, they say that they will escalate the query and to no surprise, nothing gets done!

It has been almost a month and the people at Discovery are just useless. They do not care about their clients. All they are good for is giving excuses. For years, we've had an excellent business relationship partnering with the medical aids to allow for convenient healthcare services to the patients in our area.

But this negligence and incompetence from the Discovery staff has costed our practice multiple damages which are non-reversible!

I am yet to do a DSP application and I am dreading the slow, unprofessional service from the *********** Discovery employees!