Pathetic service and Matter still hasn't been resolved.

Discovery health has charged me under the incorrect salary bracket and thus resulted in my account getting suspended now when I need it the most. Trying to call the call centre is useless as you listen to many voice prompt's and thereafter are on hold for another 20 minutes (my experience ) When I actually do get to speak to a consultant whom I did mention to that I'm using a prepaid phone and don't have much airtime. He assured he will be quick and put me on hold again. My phone disconnected. Nether did he helpe not attempt to call me back with feedback . This is completely pathetic behaviour. These people only care to take our monies but lack the part where we deserve good customer service. Furthermore i have been inconvenience for a mistake on their part .