Pathetic Service and IVR

Well, lets start with your absolutely awful IVR , spent the 1st 5 min going around in circles trying to get someone to answer the call, then spoke to someone who transferred me, the 2nd person then had me on hold for longer than I spoke so I eventually had to drop the line. Did manage to find out that all my PMB meds could have been covered all along but nobody bothered to tell me this the times I called in, all I ever got told was they are not covered. So I have spent hundreds on meds that DH should/could have covered

26 min call time and ABOLUTLEY NO CLOSER to get help or answers.