Pathetic service and doing *****

Discovery send a debit order for Jan2018. Today is 26Jan2018, I do not have Discovery medical aid, no membership number, no vitality card or Discovery medical aid card, nothing from Discovery, called so many times, even called yesterday (25Jan2018), spoke to Nivesh, he told me I will not liable to pay for Jan2018. Received an SMS, membership will active in 2 weeks time, which means middle of first week Feb2018. I called again 26Jan2018 at 8:02am, spoke to Vuyo, One my question "How can you send a debit order on my account without any service provided by Discovery". She did not have an answer and told me "I MUST CONTACT TO MY COMPANY'S HR." This is called *****..... payment for Jan2018 must be revert back into my account.