Pathetic Service and Consultants That Do Not Even Know Their Own Products

In early March I received my Discovery Bank Credit Card as you are rewarded for purchasing at certain stores. The discount percentage is visible on my credit card but I have not received any cash or rewards back. I spoke to a consultant who informed me that it would take up to a month to reflect in my account which is absolute nonsense as I know others with a Discovery credit card and reflects almost instantly.

I then called Discovery to speak to someone in charge but they were apparently "unavailable". I left my contact details and I am yet to hear from anyone from Discovery. I am very close to canceling my card after only 2 weeks as this is not the first or second time I have dealt with advisors who do not know anything about their products and it ends up costing me.