RW
Roxanne W

1 reviews | Active since Jan 2016

23 Jul 2018, 09:09

Pathetic Service and a lot of Misinformation.

My company signed us all up to Discovery Primary Care. We had a sales person come to our offices and explain all the benefits to. This sales person then tells everyone to register on the website where they can get a list of approved doctors and dentists, etc. I register and can do nothing. I contact discovery web for assistance and they tell me I cannot do anything on the web or app due to my package. Only my employer can do something through the Employer Zone. Well now someone is putting S*#t through someones eyes if this is the case. Discovery better get all their facts straight before presenting it to customers. Absolutely unprofessional!

0
Replies (2)
Discovery Health
Discovery Health's reply23 Jul 2018, 09:56
Official

Dear Scotophorous

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply25 Jul 2018, 16:17
Official

Dear Scotophorous

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team