Pathetic service

I have been on Discovery Keycare since 2019, as at January 2024 the medical aid was suspended requesting proof of income. Its been 4 months of running around to Dischem , "Sorry we cannot dispense medical aid suspended" Demanding a payment of R6500.00 and still no medical aid. Ive literally s**** fed these hypocrites , income verification, health declaration , proof of payment , calling 3 to 4 a day holding on and they drop your call and nobody has the courtesy of calling you back. While you have banked the payment with no benefits as a consented 3rd party can you imagine the value of my claim for gross negligance. Each & every call , email is recorded so please do take as long as you would like. In the last 4 months I spoke to a bunch of unprofessional service agents, think twice before joining the scheme. From medical scheme! Think twice before joining the bank they wont be able to find your money!