Pathetic Service

When you join Discovery or choose a certain medical aid plan you do so for the options and benefits available at a specific monthly premium. Discovery then annually places exorbitant increases whilst at the same time continuously reducing the benefits available. The service we receive for the amount of money we pay is absolutely ridiculous. I have just had to deal with holding on for over half an hour to get assistance only to be redirected back and forth. The frustration levels are so high with no fair resolution due to an error on Discoveries side.