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lcvantonder L

1 reviews | Active since Aug 2016

02 Jun 2023, 07:40

PATHETIC SERVICE!!

What an absolute disgrace, that a client has to continuously phone and phone, and phone, every consultant promises to phone you back, and guess what they NEVER do!! I am waiting for SOMEONE to let me know about my R51k that was deposited into the account on 02 May 2023 - proof of payment was sent, spoke to Natalie and she said they will refund within 2-3 days, then another lady who said within 7-10 working days! Then suddenly the story changed and now I cannot get my refund, according to Lorraine and Wanita. However Biren calls and says he will sort it out as this is a discovery error and promises to get back to me, even gives me his email address *** - As you can guess no emails go through to this address. Then phoned again, and confirmed Biren's email address - this is correct, as confirmed by Aphiwe, who also then promises to look into the matter, and promises to call me every day at 16h15, (as I am a teacher and CANNOT take calls during the day and risk disciplinary procedures every time I take the chance to call and sort this matter out ) to no surprise I have not got 1 updated phone call!!

DISCOVERY GET YOUR ACT TOGETHER. This is MY money, I am ENTITLED to be refunded this and I WANT it refunded!!

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Replies (2)
Discovery Health
Discovery Health's reply02 Jun 2023, 12:27
Official
Dear Lizelle T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Jun 2023, 12:30
Official
Dear Lizelle T

We have been in touch with you to answer your comments.
   
Regards
Discovery Health Servicing Team