Pathetic service

My family and I have been with discovery for more than 10 years now. We were on a plan called coastal saver,which isn't cheap. As we all experienced the economic downscale. We moved to the coastal core hospital plan. I was admitted to hospital for 10days in January 2021.Where i almost died from my chronic illness ulcerative colitis. Fortunately i had the best Dr. He managed to save my colon and my life by giving me a medication called Revelex. This medication is the only thing that worked and brought the inflammation down. Now that i am out of hospital, i need the treatment to continue. However discovery has put me through their exgratia process. This process can take up to 6weeks i was told. I have already shown signs of a flareup because discovery is taking so long with the process. Now. Myself and my Dr. Have been calling discovery for over a week now. I have submitted documentation to several departments. I have called daily for updates. Only this morning did I receive an sms with an update to say it is under review. The most pathetic service. If i end up in hospital again because they are taking so long they'll end up paying so much more. And they are putting my health at risk. The amount of stress this medical aid is putting me under. One of the causes of ulcerative colitis is stress related.