Pathetic service

I sent an email requesting documents from HR Friday the 12th of feb, I called on Wednesday requesting for my documents to be sent to me as the turnaround time stipulated on the return email was my request will be action within there SLA which is 16 hours, it’s been a week with no response, I then called on Wednesday and spoke to Phephile Thabethe who told me she doesn’t know but someone will respond I must just send another email. My first email request was not attended to and her efforts and solution is to send another email which also has not been responded to since from Wednesday.

Poor service from HR department with no attempt to assist or provide a solution or even try to assist in any way except send another email.

Pathetic service from discovery,hr and Phephile Thabethe.