KG
Krivashnie G
1 reviews | Active since May 2017
28 Sept 2021, 08:47
Pathetic Service
I put through a claim on 22nd September 2021 which was approved and payment date 24th September 2021.
I called Discovery Health yesterday in respect of payment , the call center agent escalated the matter advising that there was an error as my banking details was updated and not updated on your side.
I called through 3 times yesterday with no response from anyone, i called in this morning and i was advised i need to fill in the change of banking details form once again. This is ridiculous service, i am currently pregnant and i cannot keep calling DISCOVERY without any response. This is pathetic. I need assistance TODAY.
Your calls are recorded i suggest you listen to the recordings.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
28 Sept 2021, 09:58Dear Krivashnie G
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Sept 2021, 09:58
Official
Dear Krivashnie G
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
KG
Krivashnie G's updateReviewer Update
29 Sept 2021, 14:03And yet again no response from Discovery Health. I've now been told that my funds have been released to an old bank account of mine yesterday 28th September 2021. I did query this with discovery health on Monday 27th September 2021. I do not use the old account , that is closed. I need my funds to reflect into the account where my debit order goes off.
Im utterly disappointed with discovery health. I have made numerous calls with no response from anyone. This is actually pathetic service.
Im utterly disappointed with discovery health. I have made numerous calls with no response from anyone. This is actually pathetic service.
KG
Krivashnie G's update29 Sept 2021, 14:03
Reviewer Update
And yet again no response from Discovery Health. I've now been told that my funds have been released to an old bank account of mine yesterday 28th September 2021. I did query this with discovery health on Monday 27th September 2021. I do not use the old account , that is closed. I need my funds to reflect into the account where my debit order goes off.
Im utterly disappointed with discovery health. I have made numerous calls with no response from anyone. This is actually pathetic service.
Im utterly disappointed with discovery health. I have made numerous calls with no response from anyone. This is actually pathetic service.
Discovery Health's replyOfficial
30 Sept 2021, 14:07Dear Krivashnie G
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply30 Sept 2021, 14:07
Official
Dear Krivashnie G
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team