Pathetic service

Referring to the initial complaint I logged on 04.04.2022. On the same day a consultant from Discovery called me and assured me that my query will resolved as soon as possible and that I will be able to take my child to the doctor. Fast forward to today, I haven't received any call confirming that my account has been resolved and that the doctor will be paid. Since my child's situation was an emergency, I had to pay for medication from my own pocket when am supposed to have medical aid.

I want the money I spent refunded immediately and confirmation on email that my query has been resolved!!!!!!!