Pathetic service

I was asked to email supporting documents for the income verification which i have done,i cant do it digitially on the website as i dont have documents thats requested. This morning i called and spoke to Andile and he read the notes on his sides so he sent me a form i could fill in ,i filled it and mailed it through key care income,i called after half and hour and spoke to Ruth and she tells me they cant send that form which i already received ,cant discovery agents understand the reason i am doing it manually because the website wont allow me to go further for documents i don't even have.I am so tired of this as its going on for 2 weeks and i am getting nowhere, you speak to different agents and all give you different responses. This is totally pathetic service and i am with discovery medical aid for over 20 years,i guess this is time to change.The response time with the call centre agents are of no use.Guess they require more training so all are on the same page.