Pathetic service

Good day

I am here to lodge a complaint with the service I am receiving from Discovery Key care plus medical aid.

1. I wanted to change the plan from Key care plus to Coastal saver , discovery refused they said I cannot change the plan mid-year.

2. I wanted to cancel my medical aid and join in to my spouses medical aid because she is on Coastal saver , discovery refused they said I can only join under her as dependent in the beginning of the year because I am a main member on Key care plus.

3. On the 15th of February 2020 I went to doctor Behari , she performed a first step of a root canal procedure and put a temporary feeling and my next appointment was in a months’ time , of which by then there was covid 19 and lockdown the surgery was closed. When the surgery open Dr Behari told me that she is no longer on Key care network she can no longer put a permanent feeling, so I had to find another dentist/s they all said I must get authorization from Discovery to perform a procedure on the same tooth of which Discovery refused and said that they can only do a procedure on the same tooth after 12 months.

4. My frustration is that I am paying discovery every month for pathetic service , now I am in pain and could not receive medical treatment. I did not take out Dr Behari of the key care network , and why should suffer because the country’s lockdown.