SK
Sipokazi K

1 reviews | Active since Jul 2021

14 May 2024, 12:57

Pathetic Service

I am very disappointed with the service I received at Cape Town "walk-in" centre. I had a list of things to do within the brand and I was told by the black gentleman that they no longer had a Walk-In Centre and that I needed to make an appointment with a Broker or Wellness Consultant.

I am really disappointed as I could not be helped with my Chronic, PMB , Employee benefits, RA, Vitality and Gap cover.

I am a loyal Discovery member who happens to be ex-staff member.

That guy on the floor is very unprofessional.

0
Replies (2)
Discovery Health
Discovery Health's reply15 May 2024, 06:50
Official
Dear Sipokazi K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply15 May 2024, 10:26
Official
Dear Sipokazi K

We’ve contacted you and addressed your concern. 

Regards 
Discovery Health Servicing Team