Pathetic service

My baby was born on 25 February 2021 and passed away on the 12th of March 2021, the baby was added and removed from the medical aid after 1 week, due to this the bills from the hospital, specialist ect were being rejected as the baby was removed we then called in and explained the situation, we were given a new auth code and the baby was put back on, bills are now being submitted on the same auth code and they are being declined due to the baby being removed off the medical aid again! This is pathetic....after losing a baby we aren’t even given a break to grieve because we have bills coming in left right and centre that should have all been covered by the medical aid! The service from discovery is just pathetic!!!