Pathetic Service

<p>My pregnant wife was hospitalised on 31 Oct 2015 to 4 Nov 2015 and Discovery only paid for the 1st day.</p> <p> </p> <p>After which the matter has been back and forth between Discovery and the Hospital for the oustanding amount. The hospital subsequently sent a motivational letter on 22 June 2016, which was simply ignored by Discovery.</p> <p> </p> <p>I called on 4 Aug 2016 to have the matter resolved and that is only when Discovery looked into the matter, after which on 12 Aug 2016 they are requesting clinical information and a diagnostic report prior to payment. I am very concerned that the patient/doctor confindentiality is simply being ignored as no conscent has been requested from either my wife or myself to share this confidential information. The requested information goes through a call centre and is at anyones disposal. </p>