Pathetic Service

We have had a problem every month for 8 months where claims submitted by me and my wife are not being registered or processed. Contacting them doesn’t help - the so called “skilled consultants “ cannot read basic English and they keep cutting me off on the phone. They’re an *********** bunch of *****s. They should get consultants who are basically literate and have even the most simple knowledge about their claims process. Pathetic service which I’m sure they’ll blame on Covid 19