Pathetic Service

Good Day

Absolute pathetic service with no real answers. My 80 year father is a Discovery Key Care Plus client for a couple of years. He received a pacemaker about 3 years ago. Up to know Discovery paid for his follow up consultations, all of a sudden they refuse to give authorisation for a follow up routine care consultation for this life threatening disease after he followed the correct path eg. Discovery Key care plus registrated dr. requesting the authorisation. When we asked them what is their policy regarding this and their reason they just send us details of the medication they paid for this condition which is 2 separated things. Seems that they dont have a problem with collection his premium every month , just with paying routine care visits for life threatening conditions.