Pathetic Service

I have been struggling for a month to sort out the premium of membership number ***. My husband JW Bell had to be removed and the premium adjusted. I am a student and submitted documents on 2 occasions already. Everytime you come back with a different request. I was previous on bankmed and never had problems with them you guys took over bankmed but it does not seem that you are able to sort out your own members .... do you even have the capacity to service Bankmed??? I need my query sorted stop providing me with contact numbers ...I am a student do you honestly think that i have money to hold on for a call centre??