Pathetic Service

Yesterday i went to Dischem to get my child vaccinated. The nurse advised me that the medical aid is being rejected according to the information inserted into the computer. She said that i should contact Discovery. After phoning *** with my cell phone I was put through to their automated answering service. Why can't i get through to a service agent directly? After some time i got through to a service agent who put me through to another department. I waited for about ten minutes before that department answered. The person on the other side told me to hold on after speaking to the dis-chem nurse. I waited for another 15 minutes and she said she wants to speak to the nurse again and complained that some nappi code was incorrect. The nurse advised her that that is the correct code and nap-pi codes are used for medicine. After 28 minutes of trying to get this matter sorted out, i had to pay cash and the matter is still not sorted. I eventually put the phone down after waiting again. Discovery's strategy is to make people hold on until they put the phone down with frustration. This company is totally useless and their staff need to be trained. Anyone know of good medical aids