PATHETIC SERVICE

My daughter was admitted at the Melomed hospital on the 31/01/2015. I have a coastal care and was forced to pay an amount of R1375 before they wanted to admit her. I then uploaded my claim on my discovery web page after following up 2 days later a consultant Refilwe confirmed she see my receipts and that I have to follow up two days again. This took place 3wks ago. After following up another consultant confirmed that she is not able to see my claim and I was asked to upload this again 3 days thereafter nothing it could not be seen on system I demanded to speak to a manager and winded up speaking to Fredelene Williams who has been very helpful in assisting me I however, she confirmed that although she tried escalating this payment she was quickly shot down by there payments team bear in mind that this matter is now a month old. On 05/02 I received payment of 425 sadly the amount of 932 was not paid when I emailed fredelene I was told that its an oversight on their part but I now have to wait another 2-3 working days for payment to happen. For all the money that we pay for our medical aid one would expect better treatment from this service giant only to find we are being treated like