RW
Rob W
1 reviews | Active since Jan 2019
05 Aug 2019, 11:15
Pathetic Service
I have been with Discovery Health for over 20 years. Unfortunately I can no longer afford the costs and have requested to cancel. No one and I mean no one bothered to contact me to discuss or suggest alternatives. All I got was a rude email telling me I may owe them money as my savings are depleted. What the heck?? Shocking service from the most expensive medical aid company
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
05 Aug 2019, 12:12Dear Rob White
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply05 Aug 2019, 12:12
Official
Dear Rob White
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
07 Aug 2019, 14:02 Dear Rob White
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Aug 2019, 14:02
Official
Dear Rob White
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
RW
Rob W's updateReviewer Update
29 Aug 2019, 16:53Further to my request to cancel my health cover I was eventually contacted by an agent who suggested I consider changing to a lower package. I have agreed to consider my options to do so however despite several email requests to change my plan I have just been ignored. It’s almost months end and I still have no solution???? Wake Up Discovery
RW
Rob W's update29 Aug 2019, 16:53
Reviewer Update
Further to my request to cancel my health cover I was eventually contacted by an agent who suggested I consider changing to a lower package. I have agreed to consider my options to do so however despite several email requests to change my plan I have just been ignored. It’s almost months end and I still have no solution???? Wake Up Discovery