pathetic service

Discovery health, your service is becoming absolutely pathetic, I called you guys to rectify a claim I was told that I should pay the amount that you guys paid to me to the doc and you would reimburse my savings account I specifically asked your consultant why I cant I pay the money back to you so that you can pay the doc but I was told this is not possible after I pay the doc you guys pay him again now you send me a doc saying I owe you money, your medical fees are embarrassing plus you give your clients incorrect financial advise and to make matter worse we must do the admin costing us time, money and unnecessary stress to get the jobs right that your *********** administration that your staff cannot get right, your service is disgusting! before calling me please ensure that you listen to the call I had with your consultant Zimkitha on the 18t of June at 09.25 the call was exactly 13.32 mins long at 12.39 mins I was told that you guys cannot take the money back I need to pay to doc directly which I have done now I must go back to doctor and say please pay me back because discovery has double paid you and invoiced me for the bill! *********** is an understatement. people pay you for convenience and to provide a service maybe its time your organisation takes this seriously.