pathetic service

My husband was taken to er on 23/04/2019 at Ancron life clinic he was vomitting blood, the dr immediatly admitted him, in the meantime, discovery is so useless when it comes to auth numbers. they first do reviews then this then that.... so for discovery it is not about the patient or their health, for discovery it is about the money they received each month, this WAS AN EMERGENCY, my husband never suffered from ulcer or anything, now he started vomitting blood, and discovery just want to review for 8 damn hours, then they want the specialist forms ect. What happens when we lose our family member, spouse or child while waiting for a damn auth number for discovery, will they then give an auth number.... to a dead patient.... when it is toooo late. this is really really pathetic, they better shape up their system, patients are disvovery income i would ;ike an answer asap