Pathetic service

More than a month ago, I requested Discovery to add two new members to my policy. The consultant accordingly sent me application forms that I completed and sent back the following day. To start with, I never got any feedback for more than two weeks. I followed up and eventually, I was told I had completed the wrong forms! Apparently, the forms I had completed were for 2014 and not 2015. I was surprised because In had gotten those forms from Discovery themselves. Eventually, I was able to show that I had completed the correct forms. They then promised to get back to me. Two weeks later, I was told I had completed the wrong forms again! Apparently, a different set of forms should have been completed. At this point, I politely asked the consultant to make sure Discovery knew what they were doing before calling me. Long story short, its now almost two months. My dependents still dont have coverage. Absolutely pathetic. Discovery has treated me like trash!!!