1 reviews | Active since Jan 2017

02 Oct 2018, 20:54

Pathetic Service

The service I received is pathetic!!! I am pregnant and have been trying to register my pregnancy on the website for almost 2 months now... i keeps showing technical error. When I phoned the call centre for assistance they advised me that there is currently a technical issue to register that i being fixed, and that they will register it manually, and come back to me. ( refering me from one person to te next). They finally phoned me back just to confirm my email and then I never heard from them again. Needless to say - i am still not registerd, the website is still not working, and even sending a query via the website “is not working currently”

This is not what you would expect from a decent health care service!!!!

0
Replies (2)
Discovery Health
Discovery Health's reply03 Oct 2018, 10:29
Official

Dear janine-vosloo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Oct 2018, 13:09
Official

Dear janine-vosloo

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team