1 reviews | Active since Aug 2017

07 Sept 2018, 11:01

Pathetic service

I have recieved the most pathetic service from Discovery Health, I am still waiting for a Authorisation number after 2 weeks which should only take 2 to 3 working days.... This is so unproffesional.!!! No follow ups done to make sure the correct information and paperwork was received,I had to waste my time and money and still have no answer. Just great sitting in constant pain because I cant see a specialist due to I have to wait a life time for a Auth . Pathetic

0
Replies (2)
Discovery Health
Discovery Health's reply07 Sept 2018, 11:33
Official

Dear angelique-venter

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Sept 2018, 14:59
Official

Dear angelique-venter

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team