1 reviews | Active since Dec 2015

07 Aug 2018, 07:41

Pathetic service!

Item: Discovery Health
Rating: 1
Author: Mbali M

I am so annoyed by Discovery. Since the 11th of July I have been trying to get 1 claim(just 1) sorted by them and its been a nightmare. My interaction timeline can show how many times I have called the call centre and spoken to different people; whom have all told me processing of claim takes 2- 3 days. It is now the 7th of August and my claim has not been resolved. I am at my wits end as i am tired of being the one calling about this instead of discovery employees doing their job! This is such pathetic service that i am embarrassed I am a member of such a medical scheme. If i call once more, I'd be speaking to the 5th person at Discovery about the SAME THING! Surely on any standard, that is an epic fail.

This was the last email from a Demtry van Rooyen at Discovery on the 2nd of August: "Thank you for affording me the opportunity to assist you with your query telephonically.

Claim query - BV Govender

Your reference number is ********** 397."

This service is truly unacceptable and such an inconvenience!

Helpful (0)

Replies (5)

Discovery Health's replyOfficial

07 Aug 2018, 08:48

Dear mbalie_

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply07 Aug 2018, 08:48

Official

Dear mbalie_

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

13 Aug 2018, 12:05

Dear mbalie_

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply13 Aug 2018, 12:05

Official

Dear mbalie_

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Mbali M's updateReviewer Update

31 Aug 2018, 07:11

Your service is **********. This same matter has been back and forth for so many times I have lost count! This is the umpteenth time i am seeking a response from Discovery Health. Today is now the 31st of August and this SAME claim still has not been resolved (mind you, this is a claim from JUNE!) to pay from the correct benefit! I spoke to Demetry AGAIN , three times, on the 13th of August (i have the records) Once again, i was pathetically told this will be resolved in 2-3 days! I am beyond annoyed at this point and i am seeking avenues to where i can escalate this to. Surely, any sane person can see how unacceptable this is, that ONE claim cant be resolved after numerous contact with the same company over and over again! The lack of response after the 13th is just plain rude. Not even an email stating the status of the claim. NOTHING. Quality customer service is so important and somehow Discovery, you at the point where you dont care if you service your clients or not which is a shame! Who ELSE can i escalate this to?

Mbali M's update31 Aug 2018, 07:11

Reviewer Update

Discovery Health's replyOfficial

31 Aug 2018, 13:11

Dear Mbali

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health's reply31 Aug 2018, 13:11

Official

Dear Mbali

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

04 Sept 2018, 09:44

Dear Mbali

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply04 Sept 2018, 09:44

Official

Dear Mbali

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team