Pathetic Service

On the 31st January 2018, i went to N17 Hospital in springs and i was told by the administrator that my medical aid was suspended. As i was sick the doctor attended me and i was told to pay R1200 and the doctor told me that when I'm feeling better i can claim the money back from discovery . i call the call center from the 2nd of February and i was told that they are waiting for a doctor to confirm and every time when i call the center, i will get my money in 2 days time and till to date, discovery has not refunded me . Dear Miss Tshetlo We confirm that we have received your query and that membership is active. Thank you for contacting us. Receipt of Payment -WRefNo# ********** 919#- -MailRef# ********** 471#-Your reference number ********** 207. Interim feedback on inquiry reference ********** 894, We would like to keep you informed regarding the process of your inquiry that we opened on Monday 12 February 2018. We are still attending to the inquiry and will provide you with feedback as soon as it is resolved.Nonhlanhla Masengeni Dear Hermina Tshetlo Thank you for your recent contact with us. Kindly note that I am unable to locate the membership details with the information you have provided. Please supply us with the ID or membership number, so that we may assist with your query. Please be advised that there was no attachment or further information, in the email you sent to Discovery Health. RegardsTammy Felix I did supply the ID on the very same day Dear Miss Tshetlo Thank you for contacting us. Membership number: ********** 91 Only a receipt was received Discovery Health did not receive a claim from you. We only received a receipt of payment. Unfortunately we cannot process the transaction if we do not have a copy of the claim with all the details. In order for the claims department to process the claim, the following details need to reflect clearly please ,Regards Sisanda Nkungu

i have called them almost everyday until last week and i was contacted by one of the ladies who said its in process and i will be paid in two days and i haven't received a cent from discovery . kindly assist because they are not willing to pay me back

kind regards

Hermina