Pathetic service

I have been calling your call center and sending you inbox messages via Facebook and all you can do is tell me you will be in touch for the last two if not three weeks now. This is totally unacceptable really if this is how you treat your customers. I clearly told you that I was given incorrect information and when calling your call center it says all calls are recorded so you why can’t you seem to go back to my calls to listen to the ****y information that was provided by one of your agents now at my expense. I want my problem resolved please. Stop giving *********** people to respond to me as I made myself clear more than once. Can I find someone who can do a proper job to urgently respond back to me.