Pathetic service

I am currently in hospital. I've been transferred from Fourways Life to Wilgers and now I need a small procedure on my back. Neitjer Discovery or the hospital advised that the procedure wont be covered if I'm in hospital for more than 6 days.

The hospital called then Discovery advised them it is declined then I muat call. The I call and wait 15min for a reply and then they tell they will send the reference. When i didnt get the response i called again and then it was not approved. Now they need confirmation from my neurologist. This is a waste of time. I'm in pain and dont have time to call. They can see who is the dr and the reports say it is ĺinked. I emailed the CEO and no response. I'm on a Delta plan with Discovery and had to pay extra to come to this hospital. The procedure is tomorrow. I need a response