Pathetic service

I am so passed ****ed off with Discovery that I am even tired of calling the call centre.

I saw a neurologist and had to do an EEG. This was on 16/11/2017. When I logged onto the website the info explained that it was paid at scheme rate on 23/11/2017. These funds were not received.

I have called so many times to follow up on this and keep getting told the same story “ I will escalate this to finance”. Over and over again I am told the payment was released and will take up to 72 hours to reflect in my account. To date I have received nothing except phone calls and emails from the provider wanting their monies. I called today to be told that a cheque has been sent. I don’t understand why would you guys send a cheque when you have my bank details???

I am moving from my current address very soon. You have my banking details that you debit every month so why on earth would you guys send a cheque??? Its so easy to debit me on time yet payment of the claim is almost impossible???

Now it’s going on a month that Discovery says the payment was made, that wasn’t made. Today im being told that in order for the payment to be made electronically you will have to reverse the cheque which will take up to 6 weeks. I have to be honest and say that I am completely frustrated, annoyed and disgusted with the terrible service. For a company who is supposed to be the number 1 medical scheme in the country this is completely unacceptable. What’s worse is that if I call you guys nobody can tell me why this mistake was done. This is such a simple thing, I can only imagine if something more complicated is claimed what’s going to happen. Now I have to pay out of my own pocket which throws me off budget because of your incompetence. Perhaps the claim money can go towards my funeral one day, because of how long this is taking.

I would like answers on this matter as soon as possible. I am paying to be covered which is what I expect.