pathetic service

My aunty is on discovery health keycare option she was admitted to mitchells plain medical centre on 19.09.15<br> and kept for 5 days - her gynae drs jeeva-khamisa & davids all in partnership requested authorisation for<br> a ct scan which discovery health denied stating she hasnt been a member for long enough he also requested<br> a laparoscopy auth in order to diagnose her- there was no non disclosure from the members part in this respect yet discovery health refused to grant her authorisation - this is absolutely pathetic she has been off work for over a month on bed rest unable to stand on her feet suffering with severe abdominal pain still to this day shes received a script from her treating dr for pain control indefinately this is no solution im sorry , they are unable to spend hours on a phone to a medical aid who is prepared to take their money but when they try to use their benefits they are refused - they are told a normal auth for a consultation takes 8hrs this is unacceptable - she had to go to a state hospital for the ct and still they cant see her problem they need to review the motivation and give her authorisation pathetic service discovery health is supposed to be the best.