Pathetic Service

Today is my first day as a "customer" of Discovery and what a pathetic time it has been especially dealing with call centers and wasting my time and money.

I had 1 simple request to transfer my vitality from Bankmend to my new Discovery medical aid profile when ready and active i.e. today. This request was the agreement with their agent Nomtha to which she advised that she will call me on the 1st (today) to do the transfer.

After speaking to several consultants and having explain myself a "million" times their incompetence was next level.

I eventually found someone who can do their job and got my vitality profile to my app so now I can see both my medical aid AND my vitality; absolutely miraculous!!!!!

However,my wife now cannot see her vitality or her medical aid profile.

This was explained to the last consultant (Andisiwe) from the magical Vitality service team who tried to help me. She tells me that she will have to log a call with their back office which will take 3-7 days to resolve.

We didnt ask for this pathetic service and dont see why we have to wait this period. Discovery looks to be incapable of following simply instructions and resolving simple tasks but instead push you from pillar to post and prefer customers to waste their money by making them hang on to their ridiculous background music.

Can someone with some competence and who is in a position to help, actually help me without giving me BS.