Pathetic Service

I've recently app**** for a Discovery Medical Aid <br> 14/09/2015 all requested Info was emailed through , A lady gave me a call stating they have received all my info and asked if I have a broker ( I told her no & she said that everything is inorder they'll keep in contact with me if anything is needed) . Today 01/10/2015 I called in to find out the info wasn't processed & apparently incomplete . After a long call & many agents (reference ***) the lady assisted & emailed Keatlaretse(person handling my application) so she could contact me . Where she responded she would do shortly . Up till now she hasn't! To my knowledge & what was explained to me that if anything is required further they'll contact me , pathetic service to push aside my app without any contact . Had I not contacted Discovery , I would've been left to think I have cover!