PATHETIC SERVICE

We make use of a preferred provider as our GP,Pr.no.***, but my claim of Jul.15 is still not paid!!!! I had to take my child to the GP 4/9/15 and the accounts lady asked when is the Medical aid planning on paying the Jul.15 account. At this point my husband has already queried with Discovery a few weeks back, but they took their own time to respond with a stupid answer. The latest account of Sept.15 is paid, but still not Jul.15. The service of the call centre is so bad, you are sent from pillar to post with no end results and the people are *********** to the max. We had problems with the medical since we started on this option 2years back. It's embarrassing to go to the GP and they ask you to pay upfront as your medical scheme doesn't pay.Just pay the account as the monthly Medical Aid payment is paid promptly!!!