1 reviews | Active since Jun 2015
PATHETIC SERVICE
END JULY DISCOVERY FAILED TO DERBIT THE ACCOUNT STATING THEY WERE AFFECTED BY STANDARD BANK ISSUES, I PHONED AFTER THE 1ST AUGUST SEVERAL TIMES TO FIND OUT STILL WHY THE PREMIUM IS NOT DERBITED, THE FUNDS ARE SITTING IN THE ACCOUNT, I WAS TOLD IT WILL BE DERBITED I MUST WAIT, INSTEAD MY ACCOUNT WAS SUSPENDED I MADE MANUAL PAYMENT ON THE 8 AUGUST, I PHONED DISCOVERY AGAIN TO FIND OUT IF THE ISSUES ARE SORTED WITH STANDARD BANK WHICH WAS CONFIRMED YES END AUGUST THINGS WILL GO NORMAL. 1ST OF SEPTEMBER THE PREMIUM IS NOT DERBITED WHERES THE MONEY IS SITTING IN THE ACCOUNT, I PHONED DISCOVERY I WAS TOLD THERE IS SOME INCONSISTENCY THE PREMIUM WILL BE DERBITED ON THE 7 TH, INSTEAD TODAY I GOT AN SMS FROM DISCOVERY STATING THE ACCOUNT IS SUSPENDED. IF DISCOVERY DOESNT WANT ME AS A MEMBER THEY MUST LET ME KNOW SO I CAN LOOK FOR ANOTHER MEDICAL AID I DONT NEED MICKEY MOUSSE SERVICE, EVERYTIME I MUST BE ON THE PHONE BEGGING DISCOVERY TO DERBIT THE PREMIUM I M SURE SOMEBODY OUT THERE CAN GIVE ME A GOOD SERVICE
Thank you for your comment and patience while I investigated your query.
I understand you were provided with conflicting information from our service centre and apologise for any frustration this has caused you
I confirm that the Discovery Health Medical Scheme had no systematic issues with Standard Bank in relation to the submission of debit orders. Our records confirm that the debit order was successfully submitted to your bank for collection on the agreed date in August. However, this returned unsuccessful. We later received a manual payment which was allocated towards your membership. In September another debit order was submitted for collection and this also returned unsuccessful.
I have sent you a detailed with further information on your query and details of the debit order that was submitted. .
Kind regards
Bruce
Thank you for your comment and patience while I investigated your query.
I understand you were provided with conflicting information from our service centre and apologise for any frustration this has caused you
I confirm that the Discovery Health Medical Scheme had no systematic issues with Standard Bank in relation to the submission of debit orders. Our records confirm that the debit order was successfully submitted to your bank for collection on the agreed date in August. However, this returned unsuccessful. We later received a manual payment which was allocated towards your membership. In September another debit order was submitted for collection and this also returned unsuccessful.
I have sent you a detailed with further information on your query and details of the debit order that was submitted. .
Kind regards
Bruce