1 reviews | Active since Aug 2015
Pathetic Service
I would like to express my absolute disgust and disappointment in the recent service I have experienced from discovery. I had contacted discovery recently to change over membership details from my husbands to mine. At first point of contact I was advised that the change would be actioned and I would only start paying monthly premiums from August as payment has been made till end July.. I had assumed all was well and the changes will be implemented only to receive a call claiming that I need to pay for July again in order to move over the membership ..I was completely furious as I felt the consultant should of been up front would me regarding the procedure for the change. .after much deliberation and having wasted a lot of my time I had decided to cancel the existing membership and sign up for a new one. .to no surprise I was inconvenienced once again as the application took so long to get processed and I was then told I would lose my gym membership due to the break in months with the change over.. I have been a discovery member for numerous 2years now and find the customer service level is pathetically low, they have no sense of willingness to want to assist their customers.
Thank you for your comment.
I investigated your query and we did confirm that your first premium would be in August 2015. This was in according to us receiving the last premium from the previous employer in July 2015. We did not receive the July 2015 premium which is when we notified you that we require this premium in order for the membership to remain active.
We received a new application form on 12/08/2015 which was activate effective 01/08/2015. You however did request to have date of entry changed to 01/09/2015 which lead to a break in membership.
As discussed, any previous active benefits on Vitality cannot carry over on a new membership if there is a break in membership.
I hope this clarifies your concerns.
Kind Regards
Dimakatso
Thank you for your comment.
I investigated your query and we did confirm that your first premium would be in August 2015. This was in according to us receiving the last premium from the previous employer in July 2015. We did not receive the July 2015 premium which is when we notified you that we require this premium in order for the membership to remain active.
We received a new application form on 12/08/2015 which was activate effective 01/08/2015. You however did request to have date of entry changed to 01/09/2015 which lead to a break in membership.
As discussed, any previous active benefits on Vitality cannot carry over on a new membership if there is a break in membership.
I hope this clarifies your concerns.
Kind Regards
Dimakatso